Example Scenario

In this scenario, Dr. John Smith agrees to provide individual counseling services through Give an Hour™; he is called a "provider." Jane Doe is a veteran who needs individual counseling; she is the "visitor." Mr. Jim Williams is a hospital administrator who needs folks with four-wheel-drive vehicles to assist his staff in getting to work during inclement weather; he represents a "community organization."

Our example involves three stages:

Step 1:

• Dr. Smith uses the GAH Web site to register as a provider, indicating what kinds of services he provides, and agrees to the terms and conditions.

• A GAH administrator reviews and approves Dr. Smith’s registration, and Dr. Smith is notified via e-mail when his online GAH account is activated.

Step 2:

• Jane Doe visits the GAH Web site and learns how the process works.

• She clicks on "For Visitors" to get information on what to expect and how to choose a provider. She clicks on "Provider Search" to find someone offering individual counseling services near her former active-duty station in Fort Meade, Md.

• Jane Doe obtains Dr. Smith's contact information from the list of providers and calls him to set up an appointment.

Step 3:

• Upon completing her counseling, Jane Doe returns to the GAH Web site.

• She provides confidential feedback to the GAH administrative team regarding her care.

• She searches for community organizations with projects in her area and finds Mr. Williams and his organization. She contacts him to offer her time in a volunteer capacity.

To summarize: