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Information for Providers

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Dear Provider,

Thank your for your willingness to donate an hour of your time to provide critical mental health services to U.S. troops and their family members. To make this a successful experience, we want to be clear about our philosophy, guidelines, and expectations.

 
Please Register to give your time to Give an Hour™. Note that although only licensed mental health professionals may register, directors of professional training programs may contact us to arrange to help with our efforts.
 
 


  Any Questions? Begin with our FAQ for Providers page.




  In this collection of materials you will find all sorts of opportunities to "give an hour" in your community while you are waiting for your first GAH referral.
 


  Please also contact us promptly should you have questions or concerns during your time in our network.


Philosophy and Guidelines

Give an Hour is a nonpolitical organization whose current project focuses on the mental health needs of military personnel and their families. We are offering a range of mental health services in order to address a variety of needs for the individuals seeking services. Our definition of “family” is quite broad and includes but is not limited to the following: spouses, children, parents, siblings, extended family members, and unmarried partners. We are offering our services to anyone who is or has been affected directly or indirectly (through a relationship with someone in the military) by the current conflicts in Iraq and Afghanistan. This includes members of the National Guard and Reserves who have not yet deployed.

The individuals who seek services from Give an Hour may benefit from different types of support or treatment. We believe that most of those affected by these conflicts would not need mental health services if not for the unusual and extreme circumstances within which they find themselves. Furthermore, many of those seeking services may not be familiar with counseling or psychotherapy. Therefore, you will see terms such as “services” instead of “therapy” to reflect this philosophy.  We believe that being sensitive to the specific circumstances that bring these individuals to our organization is critical for success.

While the standard within the mental health community is to meet with the client in the practitioner’s office, we recognize that this may not be feasible for some individuals seeking services from Give an Hour (called "visitors" on our Web site). We encourage the use of telephone support in those situations where the individual is unable to meet in person with the provider. We understand that  providers will need to rely on their professional judgment to determine when such contact may be insufficient to meet the individual’s mental health needs.

In addition, we are working with Google on rolling out their HIPAA-compliant platform called Helpouts, which is ideal for videocounseling. Please visit helpouts.google.com/home to learn more and email Jessica Grove at jgrove@giveanhour.org if you'd like to get started.

We will provide a variety of materials on our Web site to help clinicians familiarize themselves with the military culture and experience. We will also have links to a variety of military Web sites and Web sites sponsored by military support organizations such as the National Military Family Association. We plan to partner with the Veterans Administration and other military service providers to establish specific procedures for critical situations such as the hospitalization of active duty personnel and decisions regarding a soldier’s fitness to serve. In addition, we will have information available on our Web site regarding the assessment of post-traumatic stress disorder. Only mental health professionals who have training and experience with the treatment of PTSD should list themselves as available to provide this service. Clinicians not trained in the treatment of trauma will find guidelines to assist them in locating an appropriate provider.

In addition, clinicians are welcome to contact us for assistance. Also available at all times is the National Veteran's Foundation hotline, at http://www.nvf.org.

 

Expectations & Terms of Service

Expectations

You have generously agreed to provide one hour per week of mental health support or treatment at no charge. (Unfortunately, this donation is not tax deductible.) You have agreed to participate in the Give an Hour™ network for a minimum of one year. We understand that extraordinary situations may arise that could prevent you from honoring your commitment. We ask that you contact us directly if such circumstances arise. During your year in our network, you may work with one individual or you may see a series of visitors (clients). This depends on the specific situations you encounter. We ask that you change your "availability status" to "full" (from "available") while you are working with an individual or family. This will prevent you from receiving requests from individuals if your time is filled.

We expect you will update your contact information when necessary (or ask us to do so) and answer by phone or e-mail all inquiries regarding your services, even if your time is filled and your reply consists of saying just that. You are also obligated to notify Give an Hour if you are ever subject to disciplinary action or any other change in professional status.

We expect you to keep in mind that Give an Hour is a nonpolitical organization whose mission is to assist these soldiers and their families as they cope with the effects of deployment and combat. We know that you will conduct your practice using the highest ethical standards and that you will respect and honor the dignity and individuality of those who seek your assistance.

A core belief of our organization is that individuals in need benefit from the opportunity to give back once their needs have been addressed. As your visitors (clients) near the end of their work with you, we expect that you will remind them of the available opportunities posted on this Web site for giving back to their communities. We all have something valuable to give. Our society will benefit as we harness the resources inherent in each of us.

Terms of Service

By registering with Give an Hour:

  • You warrant that you are a licensed mental health professional in good standing in the state in which you are practicing.
  • You warrant that you will notify Give an Hour if you are ever subject to disciplinary action or any other change in professional status.
  • You warrant that you are providing mental health services in areas that you are qualified to practice.
  • You warrant that you have in place sufficient malpractice insurance coverage.

Give an Hour specifically disclaims all warranties and liabilities regarding its clients.  Give an Hour does not prescreen clients.   We expect you to take all precautions to ensure that your relationship with the clients is a safe and successful one.

Give an Hour reserves the right to terminate participation in our network with or without cause at any time.

Provider Resources

  Please check out the Give an Hour Got Your 6 Educational Training Ground on our Connected website, where we have gathered and linked to numerous resources on military culture and mental health issues particularly relevant to the military community.
 
 

GoodTherapy has partnered with Give an Hour and now offers a free 60-day trial membership.  GoodTherapy.org is a leading online therapist referral directory, searched by over 1.5 million people per month, with a mission of reducing harm in therapy through education and advocacy. For more information or to register, visit Good Therapy's membership page; use code TRIAL602011GAH for your free 60-day trial.
 
  We are pleased to be able to pass on a generous offer from HelpPRO, a leading online therapist registry used by thousands nationwide to locate mental health professionals: all Give an Hour™ providers are entitled to a free one-year listing on HelpPRO's Therapist Finder (a $75 value). To learn more about HelpPRO and sign up, please visit  http://www.helppro.com/counselingforsoldiers.aspx.

Perceptions of Veteran Service Organization Best Practices and Impact Survey

The Perceptions of Veteran Service Organization Best Practices and Impact survey is designed for veterans and family members to better understand their perceptions of the practices and operations of non-profit organizations that serve them in their communities.  This information will be used to aid the development of leading organizational practices to support more effective and impactful service-delivery to the post-9/11 veteran community nationwide.

All military service members (active duty, reserves, guard, veterans) and their families are eligible and encouraged to participate.


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